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API

How to use the SiteWorx Software API

Admin Console

How To - Enable or Disable Daylight Harvesting

How To - Create, Update, or Remove Groups

How To - Run a Battery Backup Test

How To - Configure Site & Tag Savings

How To - Update or Delete Users

How To - Add and Verify your phone number for SMS notifications

How To - Link Scenes and Keypads

How To - Create or update a Scene

Overview - Administration Console

Commissioning

How To - Convert a DLGW3 from LightRules Mode to SiteWorx Mode

How To - Add Path Points to a Mapfile

How To - Commission a Wireless I/O Module

How To - Statically Address a Gateway 3 (DLGW3)

Commissioner Online Help & Download

Frequently Asked Questions

Ports and Hostnames used for SiteWorx Gateway Connection

FAQ - Single-Sign-On (SSO)

FAQ - SiteWorx Tune

How to determine the MAC address of a SiteWorx Gateway (DLGW3)

SiteWorx Hardware Compatibility

General

SiteWorx® Software Support & Maintenance Plan

Getting Started

How To - Reset Your Password

How To - Configure User Permissions

How To - Sign Up | Create a New User Account

Getting Started

SiteWorx on Mobile Devices

SiteWorx Analyze

Overview - SiteWorx Analyze

Navigating the SiteWorx Savings Dashboard

How To - Run a Historical Sense Report

How To - Run Energy and Occupancy Reports

How To - Create an Analyze Tag Report

SiteWorx Area

Overview - SiteWorx Area Heatmaps

Overview - SiteWorx Area Asset Tracking

How To - Group Area Asset Tags

How To - Rename Area Asset Tags

How To - Run a Heatmap Report

SiteWorx Insights

SiteWorx Insights #4 — Alarms

SiteWorx Insights #6 — Live View

SiteWorx Insights #5 — Analyze

SiteWorx Insights #3 — Occupancy-Based Load Control

SiteWorx Insights #2 — SiteWorx Tune Setback

SiteWorx Insights #1 — Occupancy Data

SiteWorx Sense

Navigating the SiteWorx Sense Dashboard

How To - Configure Occupancy Based Load Control

Overview - SiteWorx Sense Alarms

How To - Create a Manual Load Control

How To - Create an Alarm Annotation

Overview - Sense Load Control

Overview - Sense Live View

SiteWorx Sense - Glossary

How To - Configure an Alarm in SiteWorx Sense

How To - Configure an Alarm Subscription

SiteWorx Tune

Priority of Lighting Control Features

Overview - Setback in SiteWorx Tune

How To - Configure Setback in SiteWorx Tune

How To - Configure Task Tune Settings in SiteWorx Tune

Overview - Coordinated Control

How To - Configure Coordinated Control

Overview - Scenes & Keypads

Overview - SiteWorx Tune Live View

How To - Configure an Override in SiteWorx Tune

Navigating the SiteWorx Tune Dashboard

Troubleshooting and Support

Troubleshooting Gateway Connection Issues

SiteWorx Hardware Support Policy

Automatic Gateway Connection Status Emails

Troubleshooting LED lighting fixtures

All Categories ​>​ ​Troubleshooting and Support

Troubleshooting and Support

4 articles

Troubleshooting Gateway Connection Issues

Live Gateway Connectivity Status. SiteWorx users with Admin privileges can view the live gateway connectivity status in the Admin Console which is accessed by clicking the square icon in the top-righ…

Updated 1 month ago by Curtis Mattoon

SiteWorx Hardware Support Policy

Problem Identification and Initial Troubleshooting. Detailed guidance for troubleshooting LED lighting fixtures can be found in this article: Troubleshooting LED lighting fixtures. When product is th…

Updated 3 months ago by Curtis Mattoon

Automatic Gateway Connection Status Emails

SiteWorx can automatically send emails reporting changes in gateway connectivity. If a connected gateway disconnects from SiteWorx, SiteWorx can automatically email the end user within 24 hours of th…

Updated 7 months ago by Curtis Mattoon

Troubleshooting LED lighting fixtures

Overview. The following guide will provide troubleshooting steps that will not only remedy common issues that can arise, but also expedite the RMA process if troubleshooting is unsuccessful. Fixture…

Updated 2 years ago by Curtis Mattoon

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