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API

How to use the SiteWorx Software API

Admin Console

How To - Enable or Disable Daylight Harvesting

How To - Create, Update, or Remove Groups

How To - Run a Battery Backup Test

How To - Configure Site & Tag Savings

How To - Update or Delete Users

How To - Add and Verify your phone number for SMS notifications

How To - Link Scenes and Keypads

How To - Create or update a Scene

Overview - Administration Console

Commissioning

How To - Convert a DLGW3 from LightRules Mode to SiteWorx Mode

How To - Add Path Points to a Mapfile

How To - Commission a Wireless I/O Module

How To - Statically Address a Gateway 3 (DLGW3)

Commissioner Online Help & Download

Frequently Asked Questions

How to determine the MAC address of a SiteWorx Gateway (DLGW3)

Ports and Hostnames used for SiteWorx Gateway Connection

FAQ - Single-Sign-On (SSO)

SiteWorx Hardware Compatibility

General

SiteWorx® Software Support & Maintenance Plan

Getting Started

How To - Sign Up | Create a New User Account

How To - Configure User Permissions

Getting Started

SiteWorx on Mobile Devices

How To - Reset Your Password

SiteWorx Analyze

Overview - SiteWorx Analyze

Navigating the SiteWorx Savings Dashboard

How To - Run a Historical Sense Report

How To - Run Energy and Occupancy Reports

How To - Create an Analyze Tag Report

SiteWorx Area

Overview - SiteWorx Area Asset Tracking

How To - Group Area Asset Tags

How To - Rename Area Asset Tags

Overview - SiteWorx Area Heatmaps

How To - Run a Heatmap Report

SiteWorx Insights

SiteWorx Insights #4 — Alarms

SiteWorx Insights #6 — Live View

SiteWorx Insights #5 — Analyze

SiteWorx Insights #3 — Occupancy-Based Load Control

SiteWorx Insights #2 — SiteWorx Tune Setback

SiteWorx Insights #1 — Occupancy Data

SiteWorx Sense

Overview - SiteWorx Sense Alarms

How To - Create a Manual Load Control

Navigating the SiteWorx Sense Dashboard

How To - Create an Alarm Annotation

How To - Configure Occupancy Based Load Control

Overview - Sense Load Control

Overview - Sense Live View

SiteWorx Sense - Glossary

How To - Configure an Alarm in SiteWorx Sense

How To - Configure an Alarm Subscription

SiteWorx Tune

How To - Configure Task Tune Settings in SiteWorx Tune

Overview - Coordinated Control

How To - Configure Coordinated Control

Overview - Setback in SiteWorx Tune

Overview - Scenes & Keypads

Overview - SiteWorx Tune Live View

How To - Configure Setback in SiteWorx Tune

How To - Configure an Override in SiteWorx Tune

Navigating the SiteWorx Tune Dashboard

Troubleshooting and Support

SiteWorx Support Policy

Automatic Gateway Connection Status Emails

Troubleshooting Gateway Connection Issues

Troubleshooting LED lighting fixtures

All Categories ​>​ ​Frequently Asked Questions

Frequently Asked Questions

4 articles

How to determine the MAC address of a SiteWorx Gateway (DLGW3)

The MAC address of a DLGW3 is based on the serial number. There are three serial number ranges and each serial number range has a different MAC address range: 02020 100 to 02020 FFF use 7C70BC202 000…

Updated 1 month ago by Dan Buckley

Ports and Hostnames used for SiteWorx Gateway Connection

Ports. Gateways must be able to connect to reliable high-speed internet, with outbound firewall access to the following standard ports: 443 (HTTPS - TCP): Secure HTTP, used for SiteWorx core services…

Updated 1 year ago by Dan Buckley

FAQ - Single-Sign-On (SSO)

SiteWorx supports SAML Single Sign-On (SSO) using both Identity Provider and Service Provider initiated flows. There are a few steps that both you & SiteWorx Support need to go through to enable SSO…

Updated 1 year ago by Steve Corbesero

SiteWorx Hardware Compatibility

Hardware Platform Revision (e.g. DLE-12-ST-W-750 -13) ILE Fixture revision 15+ *ILE-3-X with SNs beginning with 0300 are not compatible *ILE-HB, ILE-MB are not compatible HLE Fixture revision 15+ DLE…

Updated 2 years ago by Dan Buckley

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