Frequently Asked Questions

All Categories > Frequently Asked Questions

5 articles

FAQ - SiteWorx Tune

SiteWorx Tune related FAQs including lighting behavior, how SiteWorx measures energy uses and occupancy behavior, and more!

Updated 1 week ago by Curtis Mattoon

How to determine the MAC address of a SiteWorx Gateway (DLGW3)

The MAC address of a DLGW3 is based on the serial number. There are three serial number ranges and each serial number range has a different MAC address range: 02020 100 to 02020 FFF use 7C70BC202 000…

Updated 2 months ago by Dan Buckley

Ports and Hostnames used for SiteWorx Gateway Connection

Ports. Gateways must be able to connect to reliable high-speed internet, with outbound firewall access to the following standard ports: 443 (HTTPS - TCP): Secure HTTP, used for SiteWorx core services…

Updated 1 year ago by Dan Buckley

FAQ - Single-Sign-On (SSO)

SiteWorx supports SAML Single Sign-On (SSO) using both Identity Provider and Service Provider initiated flows. There are a few steps that both you & SiteWorx Support need to go through to enable SSO…

Updated 1 year ago by Steve Corbesero

SiteWorx Hardware Compatibility

Hardware Platform Revision (e.g. DLE-12-ST-W-750 -13) ILE Fixture revision 15+ *ILE-3-X with SNs beginning with 0300 are not compatible *ILE-HB, ILE-MB are not compatible HLE Fixture revision 15+ DLE…

Updated 2 years ago by Dan Buckley

(opens in a new tab)