Advanced Tools
Update Device Firmware
Use this tool to update firmware on a device. SiteWorx subscribers receive automatic firmware updates. Do not perform a firmware update unless directed to do so by SiteWorx Support. Note: To update the firmware, the version must be newer than the ...
Blink Device
This tool is helpful when trying to locate a fixture in a facility. Use this feature to blink one or more selected fixtures, one at a time. The target device(s) will gradually and continuously dim from 0-100%, as long as the sensor has been ...
Scan for Active Networks
Use this tool to find and display all networks that are currently broadcasting by any device. The tool notes whether they have an associated gateway assigned. This is useful when troubleshooting to wirelessly find devices on unknown networks. Go to ...
Troubleshoot Fixture Tool
Use this tool when specifically requested by SiteWorx Support. Go to Edit > Advanced > Troubleshoot Fixture Select Connect Wirelessly and then choose the network on which the fixture resides OR connect to the fixture directly via USB cable and then ...
Download Device Log
Use this tool to download technical data about a particular device, most often used for troubleshooting purposes and frequently requested by Support. The log file will download to your device in CSV format and can be emailed as needed. It includes ...
Read Fixture Information
Use this tool to get historical information about a fixture, including kWh used, active time, and inactive time since the last fixture reset. This data is helpful for troubleshooting and may be requested by Support. Select a fixture on the map grid ...
Error running Commissioner 3.0 on Windows: "api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer"
This error indicates that an update is most likely missing from your Windows version. Information on the update be found in the following Microsoft Knowledgebase article: https://support.microsoft.com/en-us/kb/2999226 Instructions on how to resolve ...
"Error reading fixtures file or firmware codes file" when running Commissioner
Overview Please follow the steps below to fix the error message "Error reading fixtures file or firmware codes file" when trying to run Commissioner. This error typically occurs because there are old configuration files that are being used. ...
Update the OS and application of a DLGW3 via USB cable
Only perform this procedure when directed by SiteWorx. The SiteWorx app (gw3engine files) is constantly updated. If an old version of a SiteWorx app is installed, then the gateway will be downgraded and may lose functionality. SiteWorx automaitcally ...