"Error reading fixtures file or firmware codes file" when running Commissioner

"Error reading fixtures file or firmware codes file" when running Commissioner

Overview

Please follow the steps below to fix the error message "Error reading fixtures file or firmware codes file" when trying to run Commissioner. This error typically occurs because there are old configuration files that are being used.

Instructions

As a first step in troubleshooting, open Commissioner, select the Help menu and select Check for Updates. If there are no updates available or that doesn't resolve the issue, then the older configuration files may need to be manually deleted per the below steps.

Windows

  1. Uninstall Commissioner
  2. Delete the following two directories:
    1. C:\Users\[user]\AppData\Local\Commissioner  (Where [user] is your username folder)
    2. C:\Program Files (x86)\Digital Lumens
  3. Once deleted, re-install the latest version of Commissioner

Mac

  1. Click the magnifying glass icon in upper right corner
  2. Type: Terminal and press Enter
  3. Once in Terminal copy and paste the following: cd ~/Library/Application\ Support/Commissioner/
  4. Then type: ls
  5. You should see three files (fixtures.xml, firmware_codes.xml and dl_fixture_characterizations.dlfc).
    1. If you don't see these, do not continue; review the steps above, then contact support if you can't find them
  6. Delete them by typing: rm * ls
  7. Start Commissioner.

    • Related Articles

    • Update Device Firmware

      Use this tool to update firmware on a device. SiteWorx subscribers receive automatic firmware updates. Do not perform a firmware update unless directed to do so by SiteWorx Support. Note: To update the firmware, the version must be newer than the ...

    • Install Commissioner

      Mac Installation Installation Instructions Download Commissioner, then double-click the dmg file Read the software license, then click Agree Drag the Commissioner icon to the Applications folder "Unknown Developer" Error Message The first time you ...

    • Error running Commissioner 3.0 on Windows: "api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer"

      This error indicates that an update is most likely missing from your Windows version. Information on the update be found in the following Microsoft Knowledgebase article: https://support.microsoft.com/en-us/kb/2999226 Instructions on how to resolve ...

    • Download Commissioner

      Download for Mac Download Commissioner for MacOS version 4.0.7 The first time you open Commissioner, you may receive an "unknown developer" error message. Click here for troubleshooting instructions. For help installing Commissioner, visit Installing ...

    • Data View

      The data view section of Commissioner contains key details of devices in a map, and its location is movable using the View menu. Fixtures (includes lighting sensors) Fixtures and sensors appear both on the map grid and in the fixture tab. However, ...