"Error reading fixtures file or firmware codes file" when running Commissioner

"Error reading fixtures file or firmware codes file" when running Commissioner

Overview

Please follow the steps below to fix the error message "Error reading fixtures file or firmware codes file" when trying to run Commissioner. This error typically occurs because there are old configuration files that are being used.

Instructions

As a first step in troubleshooting, open Commissioner, select the Help menu and select Check for Updates. If there are no updates available or that doesn't resolve the issue, then the older configuration files may need to be manually deleted per the below steps.

Windows

  1. Uninstall Commissioner
  2. Delete the following two directories:
    1. C:\Users\[user]\AppData\Local\Commissioner  (Where [user] is your username folder)
    2. C:\Program Files (x86)\Digital Lumens
  3. Once deleted, re-install the latest version of Commissioner

Mac

  1. Click the magnifying glass icon in upper right corner
  2. Type: Terminal and press Enter
  3. Once in Terminal copy and paste the following: cd ~/Library/Application\ Support/Commissioner/
  4. Then type: ls
  5. You should see three files (fixtures.xml, firmware_codes.xml and dl_fixture_characterizations.dlfc).
    1. If you don't see these, do not continue; review the steps above, then contact support if you can't find them
  6. Delete them by typing: rm * ls
  7. Start Commissioner.

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