Update Device Firmware

Update Device Firmware


Use this tool to update firmware on a device.

Alert
SiteWorx subscribers receive automatic firmware updates. Do not perform a firmware update unless directed to do so by SiteWorx Support.
InfoNote: To update the firmware, the version must be newer than the installed firmware version. Otherwise, Commissioner will not allow the upgrade.
Idea
Tip: To rapidly identify fixture firmware versions, open the fixtures tab, and scroll to the "Firmware" column.

Update a Single Device
  1. Select a fixture on the map grid or in the fixtures tab
  2. Go to Edit > Update Firmware
  3. Browse to and select the firmware .ZIP file, then click Next
  4. Select the firmware image from the list, then click Next
  5. Once the update is complete, click Done to exit
Update Multiple Devices
  1. Select multiple fixtures on the map grid or in the fixtures tab
  2. Go to Edit > Update Firmware
  3. Browse to and select the firmware .ZIP file, then click Next
  4. Select the firmware image from the list, then click Next
  5. Once the update is complete, click Done to exit
Update an Entire Zone
  1. Select a zone in the zones tab
  2. Go to Edit > Update Firmware
  3. Browse to and select the firmware .ZIP file, then click Next
  4. Select the firmware image from the list, then click Next
  5. Once the update is complete, click Done to exit
 
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