Related Articles
Reset Device
Use this tool to reset a specific data field collected by a device, or to completely reset a device back to factory settings. The following data types can be reset: Clear event log Clear usage data Reset real-time clock (match the fixture's internal ...
Download Device Log
Use this tool to download technical data about a particular device, most often used for troubleshooting purposes and frequently requested by Support. The log file will download to your device in CSV format and can be emailed as needed. It includes ...
Remove a Device
In Commissioner, right-click the target device Click Delete Fixture Click OK to confirm the change To remove a fixture that's already uploaded to SiteWorx, contact support@siteworx.io.
"Error reading fixtures file or firmware codes file" when running Commissioner
Overview Please follow the steps below to fix the error message "Error reading fixtures file or firmware codes file" when trying to run Commissioner. This error typically occurs because there are old configuration files that are being used. ...
Update the OS and application of a DLGW3 via USB cable
Only perform this procedure when directed by SiteWorx. The SiteWorx app (gw3engine files) is constantly updated. If an old version of a SiteWorx app is installed, then the gateway will be downgraded and may lose functionality. SiteWorx automaitcally ...