Gateway Connectivity
Installer Gateway Connectivity Tool
Resellers have access to an online tool to check gateway connectivity status for newly connected gateways. This is a helpful tool to confirm IT departments have configured ports correctly before traveling onsite for commissioning, or requesting ...
Advanced Gateway Connection Troubleshooting (HTTP Diagnostics)
This article covers advanced troubleshooting methods to resolve gateway connectivity issues. We recommend these methods be undertaken by Certified Resellers or in partnership with SiteWorx Support. For basic connection troubleshooting, visit Gateway ...
Gateway Connection Troubleshooting
Live Gateway Connectivity Status Admin users can view the live gateway connectivity status in the Admin Console, which is accessed by clicking the square icon in the top-right and selecting Admin from the dropdown menu. Click Network along the left ...
Connectivity FAQs
Find answers to frequently asked questions related to SiteWorx gateway connectivity. If the internet connection at my facility is severed, what happens to lighting nodes? If the connection between a SiteWorx gateway and the SiteWorx Core Services is ...
SiteWorx Gateway Connection - IT Information
Firewall Ports Gateways must be able to connect to reliable high-speed internet, with outbound firewall access to the following standard ports. Inbound access can remain blocked. 443 (HTTPS - TCP): Secure HTTP, used for SiteWorx core services 8444 ...
How to determine the MAC address of a SiteWorx Gateway (DLGW3)
The MAC address of a DLGW3 is based on the serial number. There are three serial number ranges and each serial number range has a different MAC address range. MAC Address Ranges by Serial Number 02020100 to 02020FFF use 7C70BC202000 to 7C70BC202EFF ...
How to Statically Address a Gateway 3 (DLGW3)
This guide only applies to gateways of model DLGW3-LR or DLGW3. These products will have serial numbers beginning in 0202XXXX. Before you Start Gather Necessary Items Micro USB cable Computer, with Commissioner 3.4.1 or later DLGW3 or DLGW3-LR “Live” ...
Convert a DLGW3 from LightRules to SiteWorx
This guide only applies to DLGW3-LR gateways. All DLGW3-LR's have serial numbers beginning in 0202XXXX and have model number "DLGW3-LR" on the front serial number label. DLGW2 units are not compatible. DLGW2 gateways are not compatible with SiteWorx ...