SiteWorx Gateway Connection - IT Information

SiteWorx Gateway Connection - IT Information

Firewall Ports

Gateways must be able to connect to reliable high-speed internet, with outbound firewall access to the following standard ports. Inbound access can remain blocked.
  1. 443 (HTTPS - TCP): Secure HTTP, used for SiteWorx core services
  2. 8444 (WAMP TCP): Web Application Messaging Protocol, used for SiteWorx core services
  3. 123 (NTP - UDP): Network Time Protocol, used for synchronizing time between sensors and SiteWorx (see more below)
  4. 6514 (syslog over TLS - TCP): Secure Syslog used for SiteWorx logging and diagnostics
  5. 53 (DNS - TCP): Domain Name Server, used for DNS lookup (see more below)

NTP

Gateways require NTP in order to authenticate with SiteWorx services. Gateways default to the following sequence of NTP servers:
  1. NTP server manually configured to gateway using Commissioner software (typically only used in static IP configurations)
  2. NTP server specified by DHCP server
  3. 0.digitallumens.pool.ntp.org, 1.digitallumens.pool.ntp.org, 2.digitallumens.pool.ntp.org and 3.digitallumens.pool.ntp.org via port 123
  4. Router (Gateway) IP Address as configured by DHCP or manually in Commissioner software

DNS

Gateways require DNS via port 53. Gateways default to the following sequence of DNS servers:
  1. DNS server manually configured to gateway using Commissioner software (typically only used in static IP configurations)
  2. DNS server specified by DHCP server
  3. 8.8.8.8 and 8.8.4.4

Firewall Whitelisting

If whitelisting of destination FQDNs is desired, the following should be listed:
  1. logs-01.loggly.com:6514
    1. Solarwinds provides a list of static IP addresses for logs-01.loggly.com that can to be whitelisted
  2. setup.siteworx.io:443
  3. setup.siteworx.io:8444
  4. <organization>-backend.siteworx.io:443
  5. <organization>-backend.siteworx.io:8444
Info
<organization> is the subdomain of the SiteWorx Custom URL. For example, gateways associated with the URL https://acmecorporation.siteworx.io will connect to acmecorporation-backend.siteworx.io:443 and acmecorporation-backend.siteworx.io:8444.
Info
setup.siteworx.io and <organization>-backend.siteworx.io resolve to static IP addresses.  The static IP for setup.siteworx.io is 50.16.18.17. The static IP for <organization>-backend.siteworx.io is determined when the Organization is created.

Proxies

SiteWorx is compatible with transparent proxies that do not alter certificates. An inspecting proxy or other man-in-the-middle that changes certificates will cause the gateways to be unable to authenticate with SiteWorx, and are thus not compatible.

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