Plans and Policies
Prorated Billing
Overview Since SiteWorx is billed based on node count, an invoice is generated when nodes are added to an existing subscription. We add new nodes to the existing term and prorate the additional charges for the remaining subscription term. This way, ...
Programming RMA Replacement Hardware
Overview RMA replacement hardware needs to be programmed in order to communicate with SiteWorx. Remote programming of RMA replacement hardware is offered free of charge for customers with an active SiteWorx subscription. In order for remote ...
Open Source Licenses
SiteWorx Software utilizes a number of open source software components. These components are listed below, grouped by the SiteWorx subsystem that uses them. Click on the component name to visit its web site, and on the license type to view the ...
Gateway and Sense Node Connection Status Emails
SiteWorx can automatically send emails reporting changes in gateway and Sense node connectivity to any subscribed user. If a gateway or Sense node disconnects from SiteWorx, an email notification will be sent to subscribers within 24 hours of the ...
SiteWorx Support & Maintenance Plan
SiteWorx Software is committed to helping our customers operate their facilities at peak performance. SiteWorx subscribers receive automatic remote software updates, new features, and access to live technical help through SiteWorx Software Customer ...
Hardware Support Policy
Problem Identification and Initial Troubleshooting Detailed guidance for troubleshooting LED lighting fixtures can be found in the Troubleshooting LED Lighting Fixtures article. Prior to contacting us about a malfunctioning product, please follow the ...