Programming RMA Replacement Hardware

Programming RMA Replacement Hardware

Overview

Before your RMA replacement hardware can communicate with SiteWorx, it must be programmed. We offer remote programming free of charge to customers with an active SiteWorx subscription.

To ensure successful remote programming, two requirements must be met:
  1. SiteWorx Operations needs the exact installation location for each new serial number.
  2. The replacement hardware must be within wireless communication range of a connected SiteWorx gateway.

Process

For every replacement, you must provide both the serial number of the removed (malfunctioning) hardware and the new (replacement) hardware.

How to submit your serial numbers depends on the number of fixtures being replaced:
  1. 1 to 4 replacements: You can email the details in a simple format (e.g., "Old Serial Number A replaced by New Serial Number B") or use the SiteWorx_RMA_replacement_tracking.xlsx template located in the Attachments at the bottom of this article..
  2. 5 or more replacements: The serial numbers should be provided by using the SiteWorx_RMA_replacement_tracking.xlsx template located in the Attachments at the bottom of this article.

Locating the Serial Number

Serial numbers are exactly 8 hexadecimal characters (0-9 and A-F) in length and located on a label attached to the hardware. Some hardware also includes an extra peel-off sticker specifically designed to help you track replacements.

Info
The SWN-TRH is the only hardware that cannot be programmed remotely. As the SWN-TRH is battery powered and predominantly in sleep mode in order to conserve battery, the SWN-TRH must be programmed using Commissioner software.